Return
A return request should be confirmed by email within 7 days after you received it.
The items need to be in the original packaging where it forms part of the goods, for example, boxed goods. Any item not in its original condition, is damaged, is disassembled or missing parts for reasons not due to our error is not valid for a refund. Only items that are defective or damaged caused by the product quality and purchased directly from MECOOL online store will be accepted.
Before you submit a return inquiry, photos or a short video demonstrating the damage or fault with your product is requested. Make sure you have already follow the guidelines to fix any issue you are having with the product because not all trouble is because of product quality but operational issues. Please kindly understand we only support the return or replacement after it is determined via troubleshooting that your product is faulty and couldn't use normally.
To complete your return, we require a receipt or proof of purchase, and an e-mail with your contact info including phone number you can be reached at.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
（Please contact us before returning the goods, otherwise we will not be able to sign for receipt）
Refunds
If you are approved, then your refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It is best practice to check with your bank or credit card issuer for details.
Late or missing refunds please leave for your Banking Institution to process the refund, there are occasionally delayed times with your Bank. If you haven’t received a refund yet, firstly check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and have waited over 7 days and you still have not received your refund yet, please contact us at contact@mecool.com.
Sale Items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged.
For purchases made through other retailers: Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
（Please contact us before returning the goods, otherwise we will not be able to sign for receipt）
Note:
Under the COVID-19 situation around the world, shipping carrier delay, weather delay, or international customs inspections delay are beyond our control, hope you could understand this uneasy situation for global business. We will not refund any items for delayed delivery time. While we try our best to make sure the product will reach to you and we will refund/ resend the item(s) if the logistics system shows that the package lost or the local post office provides a certificate of loss.
Please kindly note you will be responsible for paying for your own shipping costs for returning the item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. In addition, we will not refund any items if the package lost or fail to deliver due to the incomplete address provided by the customer or other personal reasons of the customer's.
